Interacting all aspects of patients & customers to handle complaints, process orders, & provide information about medical products & dispatch emergency services when necessary. Handle prescription refills, and coordinate care.
Medical Call Center Representatives
Key Features:
Customer Support
- Interacting with patients and customers to handle complaints, process orders, and provide information about medical products and services.
- Successfully managing large volumes of inbound and outbound calls, sometimes on multiple phone lines.
- Following communication scripts and acting as a contact point between customers and the organization.
Intake and Information
- Managing all aspects of patient intake, including data entry, answering phones, outbound calling, and receiving faxes.
- Maintaining referral source information and logs.
- Communicating with insurance offices for authorization requests and conducting insurance verification and eligibility checks.
Healthcare Provider Support
- Assist physicians, nurses, and other healthcare professionals with after-hours calls.
- Relay messages, handle prescription refills, and coordinate care.
Emergency Call Handling
- Handle emergency calls promptly, assess the situation, and guide patients to appropriate care.
- Dispatch emergency services when necessary.
get in touch
have any thing to ask ? let's talk we always ready
Contact Staff4Me to learn more about how we can become your staff.
Location
2640 Main St. Irvine, CA 92614
sales@calltekinc.com
Phone
+19492689196